Wake Radiology · Internal IT

How can IT help today?

Find a quick answer, submit a structured request, or follow work already in progress.

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Submit an IT request Explore the interactive demo
18locations supported
Mobile-readysupport away from the desk
One workspaceemail, portal and captured calls
Visible workrequests, SLAs and team activity
Start a request

Choose the path that best matches the work.

Focused forms collect the details IT needs and route work without relying on manual triage.

Report an IT issueSomething is broken, unavailable or affecting work. Request access or softwareApplication, account, permission or installation needs. Clinical ApplicationsRadiology application helpClinical systems, workflows, access or application issues. Infrastructure and networkNetwork, server, cloud, endpoint or connectivity work. Multi-team workflowNew employee onboardingCoordinate identity, equipment and clinical access in sequence. Offboarding or personnel changeRemove or adjust access, equipment and responsibilities. Equipment and assetsComputer, radiology monitor, printer or peripheral. Report a security concernPhishing, suspicious access, lost device or security event. Development requestInternal application enhancement, defect or project support. Submit an IT changePlan, approve, implement and document a controlled change.
Knowledge + AI ready

Start with a quick answer

Search approved IT guidance first. When self-service is not enough, continue into a request without losing context.

Browse IT knowledge Escalate to IT
Employee

How do I reset my password while away from a Wake location?

Approved IT guidance

Start with the documented password reset steps. If identity verification or device access fails, continue into an IT request with troubleshooting context attached.

Human handoff remains available
IT knowledge

Find guidance by service area.

Articles, FAQs and short instructional videos can be organized around how employees think about their work.

Coordinated service

One request can coordinate multiple teams and assets.

The portal is the employee-facing front door. Workflows behind it can sequence tasks, preserve ownership and expose the context each resolver needs.

  • ✓Prerequisites complete before downstream tasks begin
  • ✓Requests route to Infrastructure, Clinical Applications or Development
  • ✓NinjaOne endpoint context stays connected to the service record
  • ✓Radiology monitors, printers and other assets can be referenced separately
Start a structured request
Employee lifecycle requestNew physician onboarding
01
HR intake verifiedStart date · location · role
Complete
02
Identity and endpointInfrastructure · North Hills
In progress
03
Clinical application accessBegins after identity creation
Waiting
Linked contextWorkstation2 diagnostic monitorsPrimary location
Clear ownership

One front door, specialized resolver teams.

Employees use a consistent entry point while views, permissions and service rules keep each team focused on the work it owns.

Employee requestIT Service HubKnowledge · forms · AI handoff · request tracking
01Help DeskIntake, first-contact resolution and desktop support
02InfrastructureNetwork, servers, cloud, security and endpoints
03Clinical ApplicationsRadiology-specific systems and workflows
04DevelopmentInternal projects, enhancements and defects
Need urgent IT assistance?

For a critical outage, follow the established internal IT escalation procedure.

Submit a request